Frequently Asked Questions
Everything you need to know about shopping with HOCK
What are your shipping rates and delivery times?
We offer standard and expedited shipping. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days. Rates are calculated at checkout based on your location.
How do I return or exchange an item?
HOCK offers a 30-day return policy for most items. Products must be in their original packaging and unused condition. You can initiate a return or exchange through our online portal using your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, HOCK ships to customers within the domestic United States. We are working on expanding our logistics to support international shipping in the near future.
Are the products on HOCK authentic and covered by warranty?
Every product sold on HOCK is 100% authentic and sourced directly from reputable manufacturers. Most items include a standard manufacturer warranty against defects.